Privacy Policy

This Privacy Policy explains how FlexKote Industries, Inc., doing business as FlexKote Products or Flex-Tech Industrial, Inc. ("FlexKote," "we," "us," or "our") collects, uses, and shares information when you visit our website (the "Site") or contact us through it. It is part of our Terms of Use.

Information you give us. When you fill out a contact or quote form, call, or email us, we may collect:

• your name, phone number, and email address;
• the property address and details about your roof or project (type, size, condition, photos);
• the contents of your message and any files you send; and
• any other information you choose to provide.

Information collected automatically. When you use the Site, our website analytics provider may automatically collect the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. See Section 5 for details.

Information from others. We may receive information about you from contractors, distributors, or partners who refer you to us.

We do not knowingly collect sensitive information such as Social Security numbers, financial account numbers, or payment card numbers through the Site. Please do not send them through our forms or by email.

We use the information we collect to:

• respond to your questions and requests, including quotes and project inquiries;
• provide, schedule, and follow up on products and services;
• operate, maintain, secure, and improve the Site;
• understand how visitors use the Site and which content is helpful;
• send you information about our products and services, where permitted (you can opt out at any time);
• keep records, prevent fraud and misuse, and comply with legal obligations; and
• enforce our Terms of Use and protect our rights.

We do not sell your personal information for money. We share information only as described here:

• Service providers that help us run the Site and our business — our website hosting and analytics provider (Lovable) and our email provider (ProtonMail). They may use the information only to provide services to us.
• Authorized installers, distributors, or contractors involved in your project, when needed to quote or perform the work.
• Legal and safety reasons, such as responding to lawful requests, protecting rights and safety, or enforcing our agreements.
• Business transfers, if FlexKote is involved in a merger, sale, or similar transaction.
• With your consent or at your direction.

Our website analytics are provided by Lovable. This analytics uses no cookies, stores nothing on your device, does not keep your IP address, and does not identify you. For every visitor it records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. Detailed data is kept for 90 days and daily summaries for a year.

Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

We keep personal information only as long as needed for the purposes described here, including to respond to you, maintain business and warranty records, and meet legal, tax, and accounting requirements. After that we delete or de-identify it.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

• Marketing. You can opt out of marketing emails by using the unsubscribe link or contacting us.
• Access, correction, and deletion. You may ask us to tell you what personal information we hold about you, correct it, or delete it.
• State privacy rights. Depending on where you live (for example, Texas or California), you may have additional rights under state privacy laws, such as the right to know, access, correct, delete, or opt out of certain uses of your information. We will not discriminate against you for exercising these rights.

To make a request, contact us using the details in Section 11. We may need to verify your identity first.

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

The Site may link to other websites and to our social media pages (such as Facebook, Instagram, LinkedIn, and YouTube). Those sites have their own privacy practices, and this policy does not apply to them.

For questions about this policy or to make a privacy request:

FlexKote Industries, Inc.
Attn: Privacy
P O Box 245, Caddo Mills, TX 75135
(877) 255-0119 · or send us a message through our contact form.

We may update this policy from time to time. The "Last updated" date above shows when it was last changed. If we make material changes, we will post the updated policy on the Site. Your continued use of the Site after changes are posted means you accept the updated policy.